Terms & Conditions | Privacy Policy

Terms & Conditions



We are happy to exchange or give you a refund if you are not 100% happy with your order. It must be returned to us within 28 days of receipt in the same condition, in the original packaging and with all the labels still attached.


Please email us at hello@forw4rd.com with the item number, size and colour and let us know why the item is to be returned. It is the customers responsibility to return the goods to us we cannot accept responsibility for any returned goods until they are signed for by a member of the Forw4rd staff. We recommend using a recorded service to ensure it reaches us safely.


Returns Address:

17 Market Street,
North East Lincolnshire,
DN35 8LY

United Kingdom 



Payment must be made at time of order. Items will not be dispatched without full payment. We aim to dispatch items within 1 working day, except weekends and bank holidays.



If you wish to cancel your order please notify us ASAP at hello@forward.com or phone 01472 604307. Trading hours 10am - 5pm Monday to Saturday.

If Cancelled before we have shipped your order we will refund you in full. As we aim to dispatch orders within 1 working day you must notify us by 3pm as all orders are posted at this time. If the order has already been dispatched you will be charged the postage and you will have to follow our returns policy.



We will aim to dispatch all orders within 1 working day. Please allow 3-5 working days for your parcel to be delivered.


UK Mainland

Royal Mail First Class - Small Parcel - £3.50 -Orders up to £40

Royal Mail First Class - Large Parcel - £5 - Orders between £40 - £80

Free delivery to orders over - £80


Privacy Policy

All information you provide to www.forw4rd.com is strictly private and confidential. Customer information will not be disclosed or shared with any third parties.